BEFORE BOOKING YOUR APPOINTMENT, PLEASE REVIEW THE SPA TERMS AND POLICIES BELOW
ALL RETAINER FEE ARE NON REFUNDABLE AND ALL SALES ARE FINAL!
Please note: you must give us 48 hours to cancel or reschedule your appointment. IF YOU DO NOT CANCEL WITHIN THIS TIME, YOU WILL NOT BE ABLE TO RESCHEDULE AND YOUR DEPOSIT WILL BE LOST
NO CALL , NO SHOW YOUR CARD ON FILE, WILL BE CHARGED THE FULL AMOUNT OF THE SERVICE!
Same Day cancellation, will result in Non-Transferable RETAINER FEE and 50% off scheduled service will be charged to the card on file. If card on file cannot be charged, 50% will be due at next scheduled appointment.
Due to Covid-19, the state requires the use of proper infection control standards.
- You must complete our Covid-19 waiver prior to your appointment https: //waiver.smartwaiver.com/w/5edbce8f92314/kio ... - You MUST wear a mask for your dates - Hand sanitizer will be provided - NO ADDITIONAL GUESTS ALLOWED - Eating is not allowed
- To save time, complete your appointment waiver prior to entering. Click on this link https://www.smartwaiver.com/splash/33669/
We understand that unforeseen events occasionally occur in everyone's life. Because of our desire to be effective and fair to all clients; the following policies are respected:
48 hour policy:
NB Skincare requires 48-hour notice to cancel or reschedule your appointment. This gives us the opportunity to schedule another client in your place. A 50% fee will be charged for clients who do not show up or do not give sufficient notice of a scheduled appointment. You can only reschedule your appointment ONCE!
There are no refunds or exchanges on any product or service.
Anyone who forgets or consciously chooses to forgo their appointment for any reason will be considered a no-show. They will be charged the full amount of the missed appointment.
If you are late for your session, your treatment may be shortened to accommodate other people and appointments follow yours. If you are 15 minutes late or more, we will charge you a late fee and also determine if there is enough time left to start your service. You will be responsible for the full amount of the session regardless of whether we have to shorten or reschedule your appointment. Out of respect and consideration for our staff and other clients, please plan accordingly and be on time for your appointments.
We are eager to serve you!
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